Softphone is the biggest Genesys University Partner in EMEA (since 2008)
Our experienced trainers can deliver almost all training in Genesys University portfolio.
We can teach a broad range of topics such as: Framework, Routing, Reporting, eServices, Sip, GVP, WFM, Infomart, GRS, etc
We have also built training courses and virtual machines for Genesys University like SIP Foundation And Deployment and Gplus Adapter for Siebel CRM
Below some of the training courses that we currently deliver for the Genesys University:
SIP 8.1 Foundations
SIP 8.1 Deployment
"Framework , Routing & reporting 8.5 Foundations"
"Framework , Routing & reporting 8.5 Operations"
"Framework , Routing & reporting 8.5 Adminstration"
GVP 8.5 Foundations
GVP 8.5 Deployment
Context Services 8.1 Technical Operations
Genesys Rules System 8 Deployment
e-Services 8.1 Foundations
e-Services 8.1 Development
e-Services 8.1 Deployment
SDK 8.5 Workshop for Developers
Genesys Proactive Engagement Foundations
Informart 8.1 Deployment
Informart 8.1 Development
Genesys Proactive Engagement Deployment
"Framework , Routing & reporting 8.5 Foundations"
"Framework , Routing & reporting 8.5 Operations"
"Framework , Routing & reporting 8.5 Foundations"
"Framework , Routing & reporting 8.5 Operations"
Outbound Contact 8 Foundation
Genesys SIP Server 8 Foundation
Genesys Inbound Voice Routing Foundation
eServices 8 Foundation
Genesys Rules System 8 Deployment
Informart 8.1 Deployment
Genesys Interactive Insight
GVP 8.5 Foundations
GVP 8.5 Deployment
SIP 8.1 Foundations
SIP 8.1 Deployment
e-Services 8.1 Foundations
e-Services 8.1 Development
e-Services 8.1 Deployment
Troubleshooting
"Framework , Routing & reporting 8.5 Foundations
(Replacing the previous FWK81-FND)"
"Framework , Routing & reporting 8.5 Operations
(Replacing the previous FWK81-DPL)"
" GAX Routing ORS et PULSE"
Business Edition Deployment - online
Genesys Proactive Engagement Deployment
Informart 8.1 Deployment
Informart 8.1 Development
Configuring, Forecasting, and Scheduling with Workforce Manager 8.5
Genesys Interaction Analytics 8.5 Operations
"Framework , Routing & reporting 8.5 Adminstration"
Genesys Interaction Analytics 8.5 Administration
SDK 8.5 Workshop for Developers
GVP 8.5 Foundations
GVP 8.5 Deployment
CIM Plateform 8 Troubleshooting
SIP 8.1 Foundations
SIP 8.1 Deployment