Empower Every Customer Dialog!
A CHANGING WORLD NEEDS SMART COMMUNICATION TOOLS
Softphone is a leading Contact Center Solutions Developer & System Integrator specialized in Genesys solutions. Our assets productize our experiences in the architecture and implementation of some of the largest and most sophiticated call centers.
A strong partnership with Genesys AppFoundry
All our solutions integrating with Genesys Cloud CX are available on the Genesys AppFoundry. Search for them by typing "SoftphoneIT" or "Smart Connectors" in the search box.
As of September 11, 2019, Genesys launched single-click free trials for some Premium Applications published on the AppFoundry. With fully automated installation and setup, these solutions are built to accelerate speed-to-use and deliver optimal time-to-value. Ever since, Softphone has offered 30-day free trials of 4 Premium Applications on the AppFoundry. You can read the dedicated Genesys press release for more information.
Softphone has been recognized as EMEA AppFoundry Partner of the Year for three years in a row: 2020, 2021, and 2022. Fingers crossed for 2023!
NEWS
Call Center Implementation
Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, Integration and development. Audiocodes & Sykpe for Business expertise ensure full access to the VoIP world.
Application Development
With more than ten years of experience in Genesys SDK we can develop add-ons that enable Contact Centers to extend the reach to mobile contexts, improve the service quality, and monitor to ensure best-in-class delivery.
Training
Softphone contributions include development of training courses for Genesys University like SIP Server Intallation & Configuration and Gplus Adapter for Siebel CRM. Our instructors deliver these courses as well as highly technical training on topics like: SIP 8.1 Foundations, "Framework , Routing & reporting 8.5 Foundations", GVP 8.5 Foundations, e-Services 8.1 Foundations, Informart 8.1 Deployment, Genesys Interactive Insight...
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